Some methodologies and tools just like in greatlakesadvisory.com for example are commonly used to control, monitor, and manage processes and serve as a reference for data analysis and decision making, including:
Sequential Chart
It consists of the sequential arrangement of results over time, where on the x-axis, we define the time we want to monitor, and on the y-axis, we define the control requirement item. In this case, it is very common to use this tool to monitor the number of machine stops, revenue, and quantities of products produced in days, months, or years. Sequence charts observe trends and monitor activities for a specific process. But this does not prevent the leader from using this methodology as a reference to carry out more effective work. If the results exceed the established target, corrective actions must be implemented to keep the process under control.
Control Cards
This tool monitors the results of a process or activity related to pre-established limits (LSC: Upper Control Limit and LIC: Lower Control Limit). They identify the statistical behavior of processes and are commonly used where more precision is needed in the results. In the sequential and control charts, some parameters must be established, including target, measurement unit, collection frequency, analysis frequency, and scope of each indicator.
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Improvements
Every process can present an opportunity for improvement. Improvements are usually associated with the actions that organizations implement to achieve better results from these identified opportunities. Still, as an example, the manufacturing process in general. What opportunities for improvement can they bring to the organization? Example: application of new technologies, changes in the production process, new product development, etc.
Changes
It is essential to evaluate the processes and, if necessary, implement changes to achieve their results. For example, a change in the product layout to provide a better customer experience or the deletion of a process that made the operation more bureaucratic for the organization. Regardless, changes should always occur through a structured process with the least possible impact on individuals.
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Responsibilities And Authorities
It is essential to assign all the professionals to maintain, control, and monitor the results to improve the process and its interaction with other workflows.
Example: in a marketing area, what is the responsibility of a manager? It would be to achieve the planned results and analyze them through management indicators. An analyst must comply with internal procedures to attract qualified prospects and leads.
KPI (Key Performance Indicator)
KPIs must enable the organization to establish measurable objectives to implement action plans, if necessary, and propose improvements. Therefore, the organization must establish which KPIs are essential to monitoring. In addition, they must be consistent with the organization’s strategy and objectives. For example, what are the most relevant KPIs in a people management process? Employee satisfaction index, retention rate?
Conclusion
Process management is one of the essential points when the organization wants to achieve results with a systemic approach that focuses on the quality of the work performed, the analysis of corrective actions, and a detailed look at production bottlenecks. Reducing costs, retaining talent, qualifying decision-making, and higher quality products and services are some benefits that a company can obtain by focusing on correct process management.
